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Delivery and Shipping Policy

AquaGear prides ourselves in providing exceptional service to our loyalty customer. We ensure all orders are dispatched within 1 business day. We also make sure our customer’s order doesn’t get lost anywhere during the delivery with Tracking and a Signature on Delivery services.

ORDER CONFIRMATION VIA EMAIL

As soon as you placed an order via our website, you will receive a confirmation email. This is system generated. Please check this confirmation email and contact us via our contact form or email order@aquagear.com.au immediately if there are errors or changes that need to be made.

For all orders that are returned due to an incorrect address, you will be charged a fee of $20 for repacking and postage.
If your package is going to a workplace, please include the business name so that it arrives promptly.

FLAT RATE within Australia

We offer a flat rate shipping with signature on delivery from $9.90.

We use Australia Post as our main courier. Their average delivery times for parcels from time of dispatch are below:

  • Sydney / ACT : 1 – 2 days
  • NSW other than Sydney: 2 – 3 days
  • Melbourne: 2 – 3 days
  • VIC other than Melbourne: 2 – 3 days
  • South East QLD: 2 – 3 days
  • QLD other than South East: 2 – 4 days
  • Adelaide: 2 – 3 days
  • SA other than Adelaide: 3 – 4 days
  • Perth: 4 – 6 days
  • WA other than Perth: 5 – 7 days
  • NT: 5 – 7 days
  • Tasmania: 5 – 7 days

We also offer Express post with Signature on Delivery from $12.90. AusPost Express Post offers next business day delivery within Express post delivery network and fastest possible delivery for other areas. For more information on AusPost Express Post delivery network, please refer to http://auspost.com.au/parcels-mail/delivery-areas.html.

We will dispatch your order the next day as long as we receive your order and payment before 9 PM AEST time (excluding weekends and public holidays).

If nobody is at the recipient address when Australia Post arrives, they will leave a card advising the nearest post office to collect your parcel.

International Shipping

International shipping fee is calculated automatically at checkout depending on the country of recipient. The fee includes AusPost Signature on Delivery and Extra Cover Services for lost/damage.

You will find 2 international parcel delivery options at checkout.

  • AusPost International EXPRESS (With Tracking): The estimate delivery time is 4 business days.
  • AusPost International STANDARD (With Tracking): The estimate delivery time is 8 business days.

International shipments may be subject to the imposition of customs or import duties once they reach their destination. AquaGear doesn’t charge any custom duty on international shipment so customer will be liable for all of these duties and it is their sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it. We are unable to estimate these exact charges so we recommend customer to contact their local customs office to ascertain the duties imposed.

Christmas Deliveries – We have stock readily available so you can be assured you will receive your AquaMask in time for Christmas. Due to the busy Christmas period the delivery may be a little later than usual. We are taking Christmas orders up until 19th December.

If you have any questions and would like to discuss your order further, feel free to email us at info@aquagear.com.au